Frequently Asked Questions
MyPay
MyPay serves as a mobile application enabling users to conveniently conduct online inquiries and payments services of agencies such as local governments, PTPTN, Zakat etc.
The MyPay application can be downloaded through Google Playstore and Apple AppStore.
Registration can be made using the user's Identification card number (MyKad).
Registration using an identification card is one of the security functions where our users will go through the eKYC verification process to use services such as PTPTN payment and authority summons review.
Yes. MyPay application offers security features such as biometric authentication and e-KYC verification to secure user's data and information.
Coin Conversion
To convert coins, customers can book an appointment through MyPay application to select preferred locations for coin conversion service.
Current information on operating hours can be found in the MyPay application.
Yes, but we recommend that customers make an appointment in advance to avoid long queues.
Yes, customers can complete their profile and eKYC at a later stage.
The value for coins converted will be transferred to your bank account. The transfer process takes at least 2 - 3 working days excluding holidays and weekends.
We accept 5 cents, 10 cents, 20 cents and 50 cents from all series, and are in good condition for conversion.
There is no maximum limit for coin conversion and the minimum amount converted is RM5.
Yes, there is a 5% service charge for any amount of conversion.
Customers can check the transaction status in the MyPay application, under the "Transactions" tab
For any inquiries, customers may contact us as follows:-
Telephone: 03-56260033 (select 2)
Whatsapp: 011-63322755
Email: [email protected]
No. After the coin conversion is made, customers will receive the amount into their registered bank account within 2-3 working days.
Currently, MyPay does not provide e-wallet services.
If this happens, please follow the steps below:
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Check the registered bank account information in the MyPay application
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Report to us if there are any errors in the bank account information
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Contact us to check the status of the transaction
Customers can download the MyPay application on the Google Play Store or the Apple App Store. For Huawei smartphone users, the MyPay application is no longer available in the Huawei AppGallery for now.
Coin Purchase For Business
Customers can make a purchase by:
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Going to any of our KOCEK kiosk; or
Making an order through Kocek's customer service line
Yes, there is a 2% service charge coin purchase.
The operating hours and location of the coin conversion counters are as follows:
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Subang Parade
Level G, Main Entrance 2
Monday to Sunday (10.00 am - 7.00 pm) Berjaya Times Square, Jalan Imbi
Level LG
Monday to Sunday (10.00 am - 8.00 pm)NSK Trade City, Kuchai Lama
Level B1 (Near Mr. DIY)
Monday to Sunday (10.00 am - 7.00 pm)
For over the counter purchases, customers can pay through QR or online banking transfer. Whereas, for pre-booked purchases, customers can make payments via online banking.
Yes, for purchases exceeding RM 25,000 and paid online in advance.
When booking, customers can choose the date and time to pick up the coins. Coins can be picked up as early as 24 hours from the time of order depending on current stock.
We do not encourage any use of riders / third parties in any transaction made. However, it is at the user's own discretion and risk.
Yes, this will make it easier for customers to review transactions and receive purchase receipts.
No, our system does not allow for more than one pre-order until the previous pre-order has been completed.
You got Coins? We want it!
Download MyPay to begin!
At KOCEK, we are committed to provide you with the best possible service. Make an appointment or walk-in to the nearest KOCEK Kiosk today to embark on your journey.
